QuickBooks Pro 2016

QuickBooks Premier 2016

QuickBooks Accountant 2016

FAQs - Activation

Validation Error

Error: "The validation code is incorrect. Please verify the number and enter it again."

 
What is happening

One of the following errors occurs after entering the validation code during the QuickBooks registration process:

  • The Validation code is incorrect.  Please verify the number and enter it again.
  • This service is temporarily unavailable. Please try again later.
Why is this happening
  • Incorrect license number, product code, or validation code.
  • System date is incorrectly set to a year in the future or in the past.
  • The CREDHIST file is read-only.
  • Damaged Microsoft Windows profile.
  • Damaged EntitlementDataStore.ecml file.
  • Microsoft .Net Framework security settings are set too high.
  • Damaged Microsoft .Net Framework component.

 

Verify the license number and product code
  1. Go to Help and About QuickBooks.
  2. Verify that the license number and product code match the one provided to you, either via email, letter or on the sticker in the product package.  If these don't match, contact Intuit.
  3. If you have not registered, or have been given a validation code by a support agent, enter the six digit validation code now:
    1. Go to Help, select Register QuickBooks and Begin Registration
    2. QuickBooks tries to connect and validate with Intuit's validation server.  If the validation is successful, the Validation window opens, and you will need to manually re-enter the validation code you were given by the support agent.

 

Adjust the System date and time settings
  1. Close QuickBooks.
  2. Right-click the time display in the Windows taskbar and select Adjust Date/Time.
  3. Click the Date & Time tab, set the date for the current year, select  Applyand OK.
  4. Open Quickbooks, go to Help, select Register QuickBooks and Begin Registration.
  5. Enter the Validation Code and click Next.

 

Check the read-only status of the CREDHIST file

 

  1. Make sure that all protected operating system files and hidden files and folders are visible:
    1. Open my Computer or Windows Explorer.
    2. Select Tools and Folder Options.
    3. In the Folder Options window, select the View tab and in theAdvanced settings list, choose the Show hidden files and folders option.
    4. Select to clear the Hide protected operating system files; chooseYes if prompted and OK.
  2. Navigate to the appropriate folder below for your operating system ([current user] is the login ID of the person currently logged in):
    • Windows XP: C:\Documents and Setting\[current user]\Application Data\Microsoft\Protect
    • Windows Vista: C:\Users\[current user]\AppData\Roaming\Microsoft\Protect.
  3. Locate the CREDHIST file, right-click the file and select Properties.
  4. In the CREDHIST Propertes window, locate the Read-only box.  If the box is checked, click the box to uncheck and OK.
  5. Open QuickBooks, go to Help; select Register QuickBooks and Begin Registration.
Create a New Administrator-level Windows user

Microsoft Windows XP

  1. Go to Start, select Control Panel, double click User Accounts, select Addand enter a User Name, choose Next.
  2. Select Other, choose Administrators and Finish.
  3. After creating the new user, log off of Windows and log back on as the new user.
  4. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.
  5. If this resolves your error, decide whether to keep the new administrative user, or remove it and continue using the existing one.

Microsoft Windows Vista

  1. Go to Start, select Control Panel and Change account Type under User Accounts.
  2. When the User Account Control (UAC) window opens, select Continue, choose Add and enter a new user name and domain name, click Next.
  3. Select Administrator access for this new user and Finish.
  4. After creating the new user, log off of Windows and log back on as the new user.
  5. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.
  6. If this resolves your error, decide whether to keep the new administrative user, or remove it and continue using the existing one.

 

Reset the EntitlementDataStore.ecml file
  1. Be sure that you are logged in as the Windows Administrator on your computer.
  2. Go to Start, select Run and in the Open field, enter the appropriate command for your version of QuickBooks:
    • QuickBooks 2008 & 2009: C:\Documents and Setting\All Users\Application Data\Intuit\Entitlement client\V5.
    • QuickBooks 2008 & 2009 (Windows Vista): C:\ProgramData\Entitlement Client\V5.
  3. select OK.
  4. If the EntitlementDataStore.ecml file is missing, proceed to step 6.
  5. If the EntitlementDataStore.ecml file is present, delete it.
  6.  Open QuickBooks and register; go to Help, select Register QuickBooksand Begin Registration.

Note: QuickBooks automatically recreates the EntitlementDataStore.ecml file when you open QuickBooks.

Repair the QuickBooks installation

Microsoft Windows XP

  1. Insert QuickBooks installation CD, go to Start, select Control Panel and choose Add or Remove Programs.
  2. Select your version of QuickBooks and choose Change/RemoveNext and select the Repair option and Next.
  3. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.

Microsoft Windows Vista

  1. Insert QuickBooks installation CD, go to Start select Control Panel, chooseUninstall a program under Programs group, and double click your version of QuickBooks to repair.
  2. When the User Accounts Control (UAC) window opens, select Continue and (optional) restart computer.
  3. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.  

 

Verify the Microsoft .Net Framework installation and check the security settings

Please Note: These following steps only apply if you are working with Windows XP.  The Microsoft .Net 2.0 framework is built into the Windows Visa Operting System.

 

Note: If Microsoft .Net Framework 1.1 or Microsoft .Net Framework 2.0 (QuickBooks 2009-QuickBooks 2008) is not listed in the Administrative Tools, it is not installed on your system.

  1.  Go to Start, select Setting and Control Panel.
    • Windows XP: Double-click Administrative Tools.
    • Windows Vista: Select System and Maintenance andAdministrative Tools.
  2. Double-click Microsoft .Net Framework 1.1 or Microsoft .Net Framework 2.0 Wizards and double-cick Adjust .Net Security.
  3. Select Make changes to this computer, choose Next; select My Computerand Next.
  4. Choose My ComputerNext. Move the securtiy slide bar to Full Trust and click Next; then click Finish. (Full Trust is the least restrictive setting).
  5. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.

Uninstall Microsoft .Net Framework 1.1 or Microsoft .Net Framework 2.0

  1. Download and install the Microsoft .Net Framework Cleanup utility.
  2. Follow the onscreen steps to uninstall all versions of Microsoft .Net Framework.

Install Microsoft .Net Framework 1.1 or Microsoft .Net Framework 2.0

  1. Insert the QuickBooks installation CD; go to Start and choose Run.
  2. In the Open window, type the CD drive letter and than click OK.
  3. Open the ThirdParty folder:
    • QuickBooks 2009: Double-click the DotNet20 folder and double-click dotnetfx20.exe.
    • QuickBooks 2008: Double-click the DotNet11 folder and double-click dotnetfx.exe.
  4. Restart the computer.
  5. Open QuickBooks and register; go to Help, select Register QuickBooks andBegin Registration.

How do I activate or register QuickBooks?

To activate QuickBooks
  1. Open QuickBooks.

    If you have not yet registered QuickBooks, the Register QuickBooks window appears. In this window, click Begin Registration to start the activation process.

    To open this window from within the product, go to the Help menu, clickRegister QuickBooks and then click Begin Registration.

  2. QuickBooks will connect to the QuickBooks activation server and attempt to register your product online. Follow the onscreen instructions.

  3. If QuickBooks cannot connect to the activation server, the Register by Phone window will open automatically. Follow the onscreen instructions to register your product by phone with a support representative.

    Under rare circumstances, this window may not appear. To access the registration window directly:

    1. Go to the Help menu and click About QuickBooks.

    2. On your keyboard, hold the CTRL key, and then press R, then P.
       

Note: Do not use the Renew License by Phone window from the Manage My License command on the Help menu. This window is used only for renewing a subscription to QuickBooks 2008 or later when it runs out. 

To activate QuickBooks 2006:
  1. Open QuickBooks.
  2. If you are not prompted to activate, go to the File menu and chooseActivate QuickBooks.
  3. The activation wizard guides you through the activation process. Click Nextand follow the on-screen instructions.

If you are prompted to activate QuickBooks by phone but want to activate by internet, check to make sure that you have an active internet connection and try again. 

If you are unable to activate online, contact our Customer Service Representative. You must provide the representative with your customer number (if you have one) and Your Product Key which is provided by QuickBooks. The representative will provide you with a licence key. Enter this number in the Your Licence Key fields and click Finish to complete the activation process.

The My Licence Information window appears when QuickBooks is activated. Print this page for future references. To view this window again, go to the Helpmenu, and select My Licence Information.

If you do not see Activate QuickBooks from the File menu, then QuickBooks is activated. The Activate QuickBooks option changes to Refresh QuickBooks Licence...