1. What's the difference between QuickBooks Cloud Hosting and QuickBooks Online ?
Publishing QuickBooks to cloud enables users to access the QuickBooks desktop version that has been configured on a virtual server.
It allows users to get all the benefits and features available in QuickBooks desktop, but can be accessed remotely.
This means users won’t have to compromise on any of the QuickBooks features and functionality that is normally used on a local computer.
Using Windows Remote Desktop Protocol, users can access the server effortlessly – all you need is an internet connection.
Online can be accessed via web login and is not as feature rich as the desktop version.
For example, the maximum number of users that can access online is also limited, whereas QuickBooks Accountant in the Cloud can have up to 30 simultaneous users, while QuickBooks Premier in the Cloud can have up to 5 simultaneous users (with the purchase of additional licenses)
2. What type of connection do I need ?
The optimal internet connection for you depends entirely on how many users intend to access our cloud software from the same location. Our most common recommendations include:
ADSL – A line that’s 4 – 10MB can cater to five or less users.
3G – Between three and five users could work via this connection.
LTE – This wireless transmission service can host four to eight users.
Fibre optics – These connections can accommodate up to ten people.
3. Is my company data safe ?
Yes. QuickBooks is committed to offering secure cloud accounting software to business owners throughout Kenya & East Africa. That’s why our service is brought to you via a Microsoft Partner.
The industry leader ensures that all their online platforms are designed and managed according to strict best practices, such as:
Being protected by excellent security centers:
The Microsoft Digital Crimes Unit, Microsoft Cybercrime Center, and Microsoft Malware Protection Center provide insight into evolving global security threats.
The Microsoft OSA program provides an operational security baseline across all major cloud services, helping ensure key risks are consistently mitigated.
24 hour monitored physical security. Datacenters are physically constructed, managed, and monitored to shelter data and services from unauthorized access as well as environmental threats.
Providing 24 hour security monitoring:
Security is monitored with the aid of centralised monitoring, correlation, and analysis systems that manage the large amount of information generated by devices within the environment and providing timely alerts.
In addition, multiple levels of monitoring, logging, and reporting are available to provide visibility to customers.
Patching any vulnerable locations:
Integrated deployment systems manage the distribution and installation of security patches.
Customers can apply similar patch management processes for Virtual Machines deployed in cloud.
Supplying users with antivirus or malware protection products
AVG Anti Virus software can be provided for your Cloud Server and can be enabled for Virtual Machines to help identify and remove viruses, spyware and other malicious software and provide real time protection.
4. Can I use my current version of QuickBooks and put on the cloud ?
Yes, you can. QuickBooks 2012 or later can easily be uploaded onto the Cloud. Through a process called bridging, the QuickBooks Registrations department will be able to combine/bundle your QuickBooks licenses into one primary key code.
QuickBooks will then be installed with the primary license number on the server – allowing multiple users to access it.
5. Can I use my local computer's Microsoft Outlook and Excel Programs or do I need special versions for the cloud ?
Although it’s possible to install standard Microsoft Outlook and Excel on cloud it is not permitted as certain rules apply for cloud usage.
The Cloud license is different when it comes to hosted platforms. Microsoft Office and Excel for cloud are available at an additional cost.
6. Can I jump between the QuickBooks Cloud and my local desktop version ?
Any work done on the Cloud can be backed up and saved on your local computer.
However, please be warned that changes made on the local file will not update the working file on the Cloud. For this reason, if one out of three employees conducts their business on Cloud, all three of them need to use QuickBooks on the Cloud and not just the ‘roaming user’.
7. From which devices can I access QuickBooks Cloud Hosted ?
Our cloud accounting software is available on the following devices by connecting to the internet:
Desktop computers that run Windows 7, 8 or Vista
8. Can I access non-QuickBooks related programs and files while logged into the Cloud Server ?
You can, but additional fees will apply.
9. Who sets up users on the server, installs QuickBooks and restores backup files ?
QuickBooks Cloud Services managed by Interactive Technology Ltd
10. Will I be able to send files saved on the cloud to my local printer ?
In most cases, you will.
When it isn’t possible, you may have to purchase a third party print driver. These are available at an additional cost.