Sunset Policy
QuickBooks service discontinuation policy and upgrade information
Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for QuickBooks for Windows 2009, QuickBooks 2009 for Mac, and a few other products as of May 31, 2012.
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.
This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.
This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.
What service discontinuation means
Products affected by service discontinuation as of May 31, 2012, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
| Fully supported products | Products for which services will be discontinued on May 31, 2012 | ||||||||
| QuickBooks Pro and Premier (Windows) 2012, 2011, and 2010 QuickBooks Simple Start (Windows) 2010 |
QuickBooks Pro, Premier and Simple Start 2009 | ||||||||
| QuickBooks Enterprise Solutions 12, 11, 10 | QuickBooks Enterprise Solutions 9 | ||||||||
| QuickBooks for Mac 2012, 2011, 2010 | QuickBooks for Mac 2009 | ||||||||
| Point of Sale 10, 9 | Point of Sale 8 | ||||||||
| Credit Card Processing Kit 2010 | Credit Card Processing Kit 2009 | ||||||||
| Invoice Manager 2010 | Invoice Manager 2009 | ||||||||
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
Registration and downloads of older, non-supported products
We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide keycodes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2005.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2005.